Frequently Asked Questions

Appointments will vary based on your individual needs to establish a strong foundation for your ongoing support. You will initially meet in-person with our Nurse Practitioner and then once every 6 months for in-person Care Plan creation. This meeting will establish your relationship with our collaborating team and from that point you will have ongoing contact with our nurse case managers to assist with your caregiver and family’s individual needs. 

Although your first appointment with your nurse practitioner will be in-person, your nurse care coordinators will be contacting you in whatever means is easiest for you and your caregiver team. Whether phone, email, or Zoom, we will make sure you have the resources and support you need and access to our office 24/7.

At this time we take Aetna, Anthem, Medical Mutual, Cigna, Medicare, and Humana. Please reach out to our offices using the contact information at the bottom of this page to confirm whether your insurance is covered.

30 minutes per month is covered. You can pay out of pocket to work with Kristen for additional sessions. Additional sessions are $50 per hour.

The number of sessions varies greatly, depending on the person’s computer skills and how much they practice at home.

The exercises are set up like games, but they target specific skills, such as memory and processing speed.

Yes, you need to have either a laptop, tablet, or desktop computer so you can practice exercises at home.

Yes. It is $99 per year. We have no connection to or association with Posit Science, the company that runs the BrainHQ website.

Yes! We have a brochure available that provides an overview of the program. You can view this on the Resources page.