Question 1

How many appointments will I need?

Accepted Answer

Appointments will vary based on your individual needs to establish a strong foundation for your ongoing support. You will initially meet in-person with our Nurse Practitioner and then once every 6 months for in-person Care Plan creation. This meeting will establish your relationship with our collaborating team and from that point you will have ongoing contact with our nurse case managers to assist with your caregiver and family's individual needs.

Question 2

Can I do my appointments virtually?

Accepted Answer

Although your first appointment with your nurse practitioner will be in-person, your nurse care coordinators will be contacting you in whatever means is easiest for you and your caregiver team. Whether phone, email, or Zoom, we will make sure you have the resources and support you need and access to our office 24/7.

Question 3

What insurances cover this program?

Accepted Answer

At this time we take Aetna, Anthem, Medical Mutual, Cigna, Medicare, and Humana. Please reach out to our offices using the contact information at the bottom of this page to confirm whether your insurance is covered.

Question 4

Is working on BrainHQ covered by insurance?

Accepted Answer

30 minutes per month is covered. You can pay out of pocket to work with Kristen for additional sessions. Additional sessions are $50 per hour.

Question 5

How many times will I work with Kristen for BrainHQ training?

Accepted Answer

The number of sessions varies greatly, depending on the person's computer skills and how much they practice at home.

Question 6

Are the BrainHQ exercises the same as playing computer games?

Accepted Answer

The exercises are set up like games, but they target specific skills, such as memory and processing speed.

Question 7

Do I have to have a computer to work with Kristen and BrainHQ?

Accepted Answer

Yes, you need to have either a laptop, tablet, or desktop computer so you can practice exercises at home.

Question 8

Do I need a subscription to the BrainHQ website?

Accepted Answer

Yes. It is $99 per year. We have no connection to or association with Posit Science, the company that runs the BrainHQ website.

Question 9

Do you have any print-outs, brochures, or ways to share program details easily?

Accepted Answer

Yes! We have a brochure available that provides an overview of the program. You can view this on the Resources page.

Frequently Asked Questions